RETURN POLICY

Greetings at EverLoom! Our dedication is to delivering superior furniture and an outstanding shopping experience. Should your purchase not meet your expectations, our Return Policy is here to facilitate a hassle-free return process. Please review the following guidelines:

1. **Return Eligibility**

  - **Duration:** We accept returns within 30 days of delivery. Requests outside this period will not be considered.

  - **Product State:** Items must be in their original, unaltered state, complete with all packaging and tags, to be eligible for return. Assembled or used items are excluded from our return policy.

  - **Custom Orders:** Tailored or special orders are final and cannot be returned. Please verify your order details before finalizing a custom order.

2. **Initiating the Return**

  - **Submission:** To initiate a return, contact our customer service at support@EverLoom.shop. Be sure to include your order number, product details, and the reason for the return.

  - **Acknowledgment:** We will review your request and email you return instructions within two business days.

  - **Shipping:** You are responsible for the return shipping costs. Please follow the instructions provided and retain your shipping receipt for tracking.

3. **Refund Procedure**

  - **Timeline:** Refunds will be processed within seven business days after we receive and verify the item's condition. Refunds will be remitted to your original payment method.

  - **Shipping Fees:** Initial shipping charges are non-refundable, and return shipping costs are the customer's responsibility.

4. **Exchange Alternative**

  - We do not offer direct exchanges. To exchange an item, return the original item and place a new order for the desired product.

5. **Reaching Out**

  - For any inquiries or additional support, please reach out to our customer service team at support@EverLoom.shop.

Thank you for selecting EverLoom. We're committed to providing you with exceptional furniture and service.